• Biographie
    Theresa is an Information Technology Management Professional with over 30 years of experience in software application development and infrastructure services in both technical and management roles. Theresa’s primary expertise focuses on the...
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  • Expériences professionnelles
    2005 - 2008
    Responsible for institutionalizing global common processes for ITIL configuration management in support of GM. Lead the team that implemented the first production deployment of the ESM Configuration Management solution. Mentored subsequent account implementations of the Configuration Management capability.
    2002 - 2005
    Provided people care administration for over 30 test managers, metrics specialists and business analysts. Responsibilities include performance management and career coaching and mentoring. Led several special projects to define roles and responsibilities of testing professionals as well as developing billing practices. Led the project to transition GTO to the Delivery Leader / Team Leader model in late 2003.
    2001 - 2003
    Provided people care administration for over 40 senior programme managers. Responsibilities include workforce planning, internal billing, performance management and career coaching and mentoring.
    1999 - 2001
    Institutionalized program management for EDS GM Globally. Accomplishments included promoting the locally developed program management standard to the EDS Global Programme Management Architecture; a patent is now pending. Assisted key EDS GM projects in deploying program management processes and regularly monitored compliance with periodic Program Healthchecks. Key programs improved delivery of client value on time and within budget.
    1998 - 1999
    As an organization change consultant, facilitated significant organization structure and business changes. On an interim basis, lead the internal communications team and assisted in the selection of an external candidate to be responsible for strategic communication.
    1995 - 1998
    Responsible for $750M in client revenue. Lead the team providing IT services to the GM Engineering and Manufacturing units. Responsibilities also included support of GM Research and Advanced Engineering functions. Met all financial and client satisfaction targets.
    1990 - 1995
    Guided the organizational alignment of all technical resources supporting GM. Initiated the Software Process Improvement initiatives that eventually lead to increasing levels of CMM maturity. Also responsible for GM / NAO Contract Administration.
    1987 - 1990
    Provided oversight for the development of Saturn Human Resource and Finance systems. Implemented first video conferencing installation for GM Saturn. Contributed to the launch of Saturn as both a new vehicle as well as a new company.
    1984 - 1987
    Assisted with the GM / EDS transition. Initiated planning for GM’s Materials Management Systems Strategy. Implemented one of GM’s first common systems – POMS (Production Order Management and Scheduling).
    1983 - 1984
    Responsible for the full fiscal intermediary contract with the state of Vermont to support the Medicaid program. Signed two one year extensions to the existing contract.
    1982 - 1983
    Implemented a turnkey Medicaid system for the state of Oregon.
    1977 - 1982
    Completed EDS Systems Engineering Development Program. Became an expert in Medicare and Medicaid pricing applications. Supported the sale of new business to HCFA – the Federal Government Healthcare Financing Administration.
    Responsible for deploying Enterprise Service Management in support of the American Airlines client.
    Voir toutes les Expériences professionnelles (10)
  • Parcours scolaire
  • Compétences professionnelles
    Analyzing complex situations, leadership and implementing large organizational change. ITIL Foundations Certification. Programme Management, leading large complex organizations, strong communication skills.
  • Relations
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  • Événements

    Patent Pending, Global Programme Management Architecture

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