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- Principal Consultant - Service Management & Info Sec Consultant
- Osmania University
- Hyderabad, India
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- 2007 - 2008
Responsible for creating a Standard Operating Environment (SOE) as member of Global Process CoE Virtual Team, Based on ITIL Framework. Responsible for implementation of ITIL Processes in the Global Service Center (GSC) in the Asia Region.Impart ISO 20000 awareness in the Organisation and Ensure process compliance against ISO 20000 standardsResponsible for improve ITIL Process Maturity in the Region, as Regional Process Manager.Deployment of Processes for any new service that is introduced in the organisation.As a Project Manager for Drive Projects or Programs for Continuous Service Improvement.Define and Improve by measuring KPI’s for Processes.2002 - 2003I was Coach (Team Manager) in PWA in AOL Member ServiceVoir toutes les Expériences professionnelles (7) 
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