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Laurent Mellah

SERV&SENS, SAV Network,... - Founder & CEO, Co-Founder & Business...

Résumé général

Aussi connu(e) sous :savnetwork, Lolo2008, laurentmellah, laurent.mellah, johndimaster
Date de naissance :21 Février 1970
Ville de naissance :Saint Etienne France
Localité :Lyon France
Sexe :Masculin
Biographie

Founder of #SERVandSENS and #SAVNetwork, #Technology #Customer #Service #Management #Consulting ( #Lyon). And president of the #AFSM France and #CFSMI Europe.


Experience professionnelle

2011 - Courant
Founder & CEO - SERV&SENS (visiter)

Lyon, France - Management Consulting

Technology Service Management ConsultantsSERV&SENS is a company specialised in Strategic Service Management. SERV&SENS assists large and medium size businesses to differentiate their service offerings and add more value for their customers through field services, support centres, professional services and sales organisations. SERV&SENS develops and tests innovative service management tools and methodologies in conjunction with a world-wide network of customers; assisting them to innovate and identify successful business strategies and best practices through facilitated experience sharing. SERV&SENS's approach is collaborative and driven by transfer of knowledge, methodologies and tools.

2004 - Courant
Founder & CEO - SAV Network (visiter)

Lyon, France - Facilities Services

Customer support and field service provider network all over Europe and North Africa.SAV NETWORK is a company specialised in Outsourced Customer Service Management. SAV NETWORK assists medium and small size businesses to develop their capability to support their customers abroad. They can build their own local and outsourced field service provider network in order to add more value for their customers through field services and support centres. You need some local field service and customer support providers (installation, commissioning, maintenance, repairs...), anywhere in Europe and North Africa ? Contact SAV NETWORK and get closer from your existing and coming customers.

2001 - 2003
Co-Founder & Business Development Manager - REALITY 3D

Program Development

3D Modelling software, digitalization and reverse engineering.REALITY 3D specializes in digitalization tools and 3D modeling solutions, including reverse engineering and surface reconstruction services, and 3D control.

1999 - 2000
Branch Manager - NEUSCIENCES

Computer Software

Artificial Intelligence Softwares and Development Tools.Neusciences provides solutions for corporate decision support and product sales planning, forecasting and analysis. Started in 1990 as a specialist provider of advanced analytic, forecasting and modelling solutions, it has more recently merged the established Software Answers business and products into its operations.Neusciences now focuses on providing best-practice products and solutions targeted mainly at the FMCG, pharmaceutical and manufacturing sectors.

1992 - 1998
Managing Director - TRADE CONCEPT

Industrial Automation

High Technology Electronics for Process Automation Industries.TRADE CONCEPT imports and distributes some high technology equipments and solutions to process automation industries.High technology solutions include high frequency electronics and opto-electronics, machine vision lighting, PC104 boards and embedded computers, can and fieldbus boards, neural networks softwares and development tools...

Compétences professionnelles

Customer Service Management (15 année(s) d'éxperience)
Field Service Management (20+ année(s) d'éxperience)
High Technologies (machine vision, process automation, artificial intelligence, 3D modelling, support service softwares) (20+ année(s) d'éxperience)
Industrial Maintenance (10 année(s) d'éxperience)
International Relationships & Export (20+ année(s) d'éxperience)
Marketing and Business Development (20+ année(s) d'éxperience)
Process and Engineering Industries (20+ année(s) d'éxperience)
Service Outsourcing (10 année(s) d'éxperience)
Services Improvement (10 année(s) d'éxperience)

Education

1990 - 1991

1988 - 1990
BTS Technico-Commercial Technology, Business, Management - Lycée La Martinière Terreaux

Activité externe: Active member of the Relation Technico-Commercial Association.


Centres d'intérêt

Creativity, Entrepreneurship, Start-up, Art, Jazz, Half-marathon, Volley-ball, Theatre, Books, Philosophy
International, industry, maintenance, service management, after-sales, technology, industrial process, partnership

Evenements

Service Innovation 1st Price: TROPHEE BREF RHONE ALPES 2009Innovation 1st Price: MIPE D'OR 2007Innovative Company Label: NOVACITE 2003

Relations

Chargement... Veuillez patienter...
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Statut professionnel

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