• Biographie
    •Skilled in web marketing, usability research, and strategic positioning
    •Technical writing, fiction and nonfiction writing, copywriting, and documentation experience in both the public and private sectors.
    •15 years of...
    En savoir plus
  • Expériences professionnelles
    2012 - Courant
    - Creation of the User Experience line of business.- Clients include Verizon, Impact Makers, WellAware Systems, and Faulkner Communications.
    2007 - 2008
    VHDA is the state's mortgage company, helping low and moderate income families find affordable housing.

    Web Manager and Creative Lead for the VHDA Web presence. Managed a design staff as well as a larger multi-department Web Systems Team, including freelancers and contractors. Leadership and oversight of production for all assigned Web projects and platforms.

    •Strategic and Creative Direction
    •Business Unit Strategy and Mission Alignment
    •ADA, Section 508, WAI and Web Standards
    •Usability
    •Business Analysis
    •Technical writing, documentation, Best Practice documents
    2006 - 2007
    Project Manager and Creative Director for the User Experience Group. Managed a staff of 4-6 designers responsible for all stages of the Web site design life cycle, plus technical resources as needed.
    •ADA, Section 508, WAI and Web Standards
    •Led the Usability Study for the California Office of the Patient Advocate in their site redesign
    •Lead consultant troubleshooting accessibility issues for the City of Fort Worth, Texas
    •Retooled online application for Pegasystems, Inc to meet Section 508 requirements
    •Project Management
    •Led the creation of several online Flash games for nonprofits
    •Ektron Content Management Solutions, including implementations for multiple local government and private clients
    •Creative direction and design troubleshooting for site designs for clients ranging from local governments to Fortune 500 companies
    • (G)UI design
    •HTML, Graphic Design, Layout
    •Business Analysis
    •Technical writing, documentation, Best Practice documents
    1998 - 2005
    Responsible for all stages of the Commonwealth of Virginia’s web portal (www.virginia.gov), including the investigation and negotiation of Enterprise-wide solutions and marketing of those solutions.

    •Led Usability Prototyping for the State Board of Election’s VERIS Project.
    •Directed multiple projects through the project life cycle, from requirements gathering to production.
    •Experience with storyboarding, wire framing, and prototyping
    •Drafted IT Policy for the Executive Branch of Virginia
    •Created the award-winning “Live Help” service for the Commonwealth of Virginia.
    •Provided Public Relations scripts for Commonwealth entities from the Office of the Governor to the Secretary of Technology.
    •Received multiple “First in the Nation” awards for managed projects like Live Help, My Virginia personalized web page, Lobbyist-in-a-box, and My Virginia Communities
    •Managed branding of the Virginia portal through three branding campaigns
    2001 - 2004
    Web design, hosting, and IT services.
    2005
    •ADA, Section 508, WAI and COV Web Standard compliance
    •Business Analysis
    •Marketing and PR
    •Online multimedia
    •Article writing, including technical articles for Faulkner Communications
    •Game design
    •Information Delivery Methods
    •Training classes and seminars
    Voir toutes les Expériences professionnelles (6)
  • Parcours scolaire
    1986 - 1991

    Attended post-graduate classes with an intention of getting a Masters in Psychology, but abandoned that career goal just short of the thesis.

    Activité externe: Fencing, local art, local bars

    Voir toutes les éducations (2)
  • Compétences professionnelles
    Usability and accessibility consulting, Web design and culture, Stragegic Direction, creative direction, section 508, ADA, writing, technical writing, project management, games, MMORPG, psychology, marketing, public relations, copywriting
  • Relations
    Chargement... Veuillez patienter...
  • Événements

    Multiple publications, including Style Weekly, Government Technology, and Faulkner Communications. Received multiple “First in the Nation” awards for managed projects like Live Help, My Virginia personalized web page, Lobbyist-in-a-box, and My Virginia Communities. Won the government’s prestigious “Best of the Web” contest four times.

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