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Résumé généralExperience:
I have more than five years of work experience with a major hotel chain and a strong academic background in hospitality and tourism with completion of both a technical diploma and an undergraduate degree. I am also a graduate from the Masters of Business Administration –... Experience professionnelle 2005 - 2006 Guest Services Manager - The Westin CalgaryHôtellerie et hébergement Supervising front desk, concierge, and bell staff
Resolving guest concerns
Involved in hiring, coaching, developing and evaluating staff
Ensuring hotel operations run properly during evening and weekend shifts when the executive team is off-duty 2004 - 2005 Guest Relations Liaison - The Westin CalgaryHôtellerie et hébergement Responding to priority guests’ requests or concerns during or after their visit to the hotel
Developing programs to enhance overall guest satisfaction
Involved in operational meetings that examined ways to improve hotel processes
Hosting weekly receptions for hotel guests
Managing the implementation of any new Starwood Hotel & Resort Management initiatives that affect the rooms department of the hotel 2003 - 2004 Marketing Coordinator - The Westin CalgaryHôtellerie et hébergement Creative development of promotional material used by the marketing and sales and catering staff, as well as the hotel’s external and internal advertisements
Assisting the Director of Sales & Marketing in the development of press releases and other media requirements
Representing the hotel when it participated in various industry functions 2008 College Professor - George Brown CollegeÉtablissement éducatif; Universités Developing lesson plans
Providing instruction to students
Providing support to students/faculty
Grading assignments/exams Compétences professionnelles Summary of Qualifications:
♦ Expertise in hotel operations and marketing
♦ Teaching experience
♦ Management experience
♦ Experience in the development and implementation of service quality programs
♦ Skilled communicator
♦ Demonstrated computer competency
♦ Strong customer service experience
♦ Extensive education in hospitality and tourism management EvenementsDorothy Britton Memorial Award, University Graduate Scholarship, Leo Sheftel Award of Excellence, Jason Lang Scholarship, Calgary Marriott Award, The Westin Calgary Scholarship, Alberta Hotel Association, Ivor Petrak Scholarship BiographieExperience:
I have more than five years of work experience with a major hotel chain and a strong academic background in hospitality and tourism with completion of both a technical diploma and an undergraduate degree. I am also a graduate from the Masters of Business Administration – Hospitality and Tourism program at the University of Guelph. While at the University of Guelph I worked as a Graduate Teaching Assistant and it was here that I obtained my passion for teaching.
Currently, I am a College Professor at George Brown College where I teach business communications in the Centre of Hospitality, Tourism and Culinary Arts. In this position, I am responsible for teaching students on how to communicate effectively in the hospitality environment.
Prior to attending the University of Guelph, I worked as a Guest Services Manager at The Westin Calgary where I oversaw the front desk operations, handling guest issues and ensuring a high level of customer service. I also worked as Guest Relations Liaison and was responsible for development and implementation of Westin’s strategic initiatives in service quality. My first full-time position at the hotel was Marketing Coordinator, where I created advertisements and promotional material for the Sales Department.
Goal:
An opportunity to obtain a position that utilizes my management and teaching experience, as well as masters degree.RelationsChad Christoffersen n'est en relation avec personne. |
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